COVID-19 information: Due to the current lockdown, we are currently postponing routine check-up visits. We do have appointments available if you require fillings or urgent dental treatment. Please phone our friendly reception team.

Cancellation

Our Cancellation Policy

 

When you make an appointment at Lakeside Dental Studio, your appointment with the dentist has been exclusively reserved for you. Therefore, if you are unable to attend your appointment, we would appreciate if you could notify us at least 48 hours in advance, so that we are able to offer it to others on our waiting list who are in need of an appointment.

Where a patient cancels an appointment or does not attend, offering less than 48 hours’ notice:

  1. First occurrence: We understand that emergency situations may arise and will not request a cancellation fee.
  2. For second and subsequent appointments, we would request a deposit in lieu of a short notice cancellation fee, depending on the duration of your appointment. The deposit will be required to reserve a further appointment and will be attributed to your future transactions.
  3. Subsequent cancellations with less than 24 hours’ notice will incur a $50 short-notice cancellation fee at the discretion of management. Cancellation Fees are non-refundable.

At Lakeside Dental Studio, we strive to provide everyone with the best service and care, and we thank you for your cooperation and support with helping us achieve this goal.

Contact us to find out more

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    (02) 4971 3366